Term and condition

Introduction

These Terms and Conditions (“Terms”) shall apply to any transaction between Dunnio Tailor (“Dunnio”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“Dunnio.com”) or at any Dunnio Tailor location (“Showroom”). Showrooms and Dunnio.com will be referred together as “Dunnio’s stores” or “Dunnio”.

We strive to give you a satisfying experience every time you visit one of the Dunnio Stores. Dunnio combines fashion with innovation to promise all clients, considering their body type or style preference, the perfect fit. Once your garment arrives, we will invite you for a fitting to ensure everything is completed to your satisfaction. For our vest tailoring service at store, you will try the fitting once before finalizing the product.! Please note that by creating an account, submitting an order and/or making a purchase at any Dunnio’s stores, you agree to the Terms set forth below:

(1) Orders

Dunnio reserves the right to accept, refuse, or cancel any order at our discretion. We may decline orders if measurements are beyond our available patterns or if quantities exceed limits. An email confirmation upon order receipt does not confirm acceptance of your order; it merely acknowledges its receipt.

After placing your order, Dunnio may reach out to you for further details, such as measurements or customizations. It's crucial to promptly provide any requested information to ensure timely processing. Dunnio reserves the right to pause or cancel orders if necessary information is not provided on time. Additionally, Dunnio retains the right to decline any monogram containing offensive language. In such cases, the account holder will be notified via email.

In the event Dunnio makes a change to or cancels an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was submitted.

(2) Cancellation & Returns

- Every product is 100% individually tailor-made and handmade according to the customer's preferences. Hence, we DO NOT accept returns for any reason except production error.
- In the case of a production error, the customer is required to take and upload a picture of him/herself wearing the product displaying the error and email this information to support@dunniotailor.com. In the case of a measurement error, we require pictures showing the measurements which are wrong or the areas, which the customer feels does not fit him/her well (holding a measurement tape, showing the measurements). If your request for return is accepted, the customer will be notified immediately.
- The first time a customer orders any custom-made product there is a chance that the fit would not be 100% perfect. The need for minor alteration of the product or size adjustment might be necessary. Incorrect measuring does not qualify as production error.
- Slight differences in shading of a product of the same fabric (due to variations in the dying process) are possible.
- Since your garment is handmade and not machine-made, slight variations in the fit of two finished shirts produced with the same body measurements may occur, but are generally not noticeable.-
- The product design interface on our website is simply a visualization and minor differences in appearance may occur.
- Once an order is placed online, it is processed immediately and the production process is commenced instantly. Please note that cancellation of orders is thus not possible after the transaction is completed.
- For large quantities of shirt orders, there is a possibility of a slight difference of 0.5 to 1 inch in the measurements. As this is tailor made production, each shirt order is cut and made individually unlike ready made mass production.
- If you choose 'Slanted' buttonholes for your shirt, the buttonholes will become more enlarged as compared to vertical buttonholes because the fabric is cut at an angle.

- If you select our 'Body Size' option, please note that the final product you receive will always have some addition/ease added onto your chest, waist and hips measurements. This is standard practice for tailors worldwide as it is necessary to have some addition/ease in order for the shirts to fit you comfortably with movement. The addition/ease range is from 2-6 inches depending on body types and fit selections.
- For Shoulder measurements, there might be a need to subtract to give proportion for matching the chest and to make the pattern proportionate for each individual.
- Customers can request specific additional measurements not indicated on our measurements page (such as biceps, cuff width, cuff length, forearms) via email, once their order is placed online. The request for any additional measurements, and/or any special request, must be made within 24 hours of order placement.
- In case of any alterations, customers are required to pay for all costs associated with having the product shipped back to Dunnio Tailor. We suggest that all deliveries be returned by your local national airmail (small packet) service, as it is the most economical way to ship the product back. Please also mark the invoice value as zero and indicate that the goods are for alteration purposes only.
- Any additional measurements or style detail, and/or alterations to measurements and style details must be sent in to support@dunniotailor.com via email within 24 hours of order placement. Please note that we only store the original submitted measurements in our database so additional measurements or style details, or alterations to measurements and style details should be sent via email within 24 hours for all consequent orders as well.
- Garments re-ordered or re-made at a different date from the original order may differ in color shades as each fabric lot and fabric roll is milled separately.
- Confirmation emails of purchase will always be sent to the email provided upon completion of order placement. Customers are kindly requested to check that emails from our company are not marked as junk or spam. Customers are also kindly requested to contact support@dunniotailor.com if they do not receive the emails due to unforeseen Technical reasons.
- The Leather contrast shown on our Jeans page is not authentic leather. It is a leather like synthetic material that imitates the leather look.
- Products ordered cannot be cancelled, unless filed within 24 hours. All products will be shipped to the delivery address as the company will not cancel, hold nor store any order and product once produced.
- As an act of goodwill, customer service and strive for excellence, Dunnio Tailor will inform customers if we suspect incorrect measurement submissions. However, we will not hold orders for more than 48 hours. Suspicion of incorrect measurement submissions may also add to the delivery period.
- Expedite charges depend on the tariffs charged by express courier services such as UPS. Prices are subject to change without prior notice. Payment for expedite or express delivery is exclusive of any custom fees that may incur.
- The fabric color descriptions seen on our website are solely intended for our brand. They do not correspond to other general descriptions of the color mentioned by any other sources or brands.
- Should there be a discrepancy in the invoice you receive, please email our customer service team and we will send you an updated official invoice.

(3) Payment Conditions

For cases of remote online orders, all transactions are made through online payment by the seller. Customers receive payment confirmation when payment details are entered and the ordering process is finished.

We would like to inform you that, no matter how unlikely, orders may be subject to customs fees and taxes, depending on where the order is placed. For orders with a value greater than what is permitted by personal exemption laws in any area, customs fees may apply. In those cases, the logistics company will usually collect customs fees right at your door.

(4) Delivery time

The estimated delivery time for a CUSTOM-MADE Dunnio Tailor garment is between 2 to 3 weeks. In rare cases the delivery might be subject to influences beyond our control, such as fabric availability or natural disasters. In those cases delivery might take slightly longer.

(5) Dunnio's Pricing and Promotions Policy

- ALL prices quoted on our website are in USD and they do not include taxes and duties. Customers are responsible for any currency conversion fees. Local currency for Dunnio.com will be determined by geo-location and shipping address.

- Dunnio reserves the right to change prices and correct errors, even after order submission. Prices may change anytime.

- Promotional codes or coupons cannot be combined unless stated otherwise. If multiple codes are used unintentionally, Dunnio may limit or modify the order. Codes are not valid for clearance items.

- Gift Vouchers or Promotional Vouchers purchased online through our website are non-refundable.

- All promotions are subject to these Terms and the promotion's terms. In case of conflict, these Terms prevail.

(6) Shipping/ Packging

Dunnio Tailor garments are shipped worldwide individually and immediately upon production completion, directly from our production facilities to the customer's door without separate warehousing and/or re-shipping in order to minimize delivery time and carbon footprint. Separate shipping charges for each product ordered apply.

Final Provisions:

These Terms and Conditions are subject to modification, amendment, and substitution by Dunnio at its sole discretion, with or without prior notice. We encourage you to review these Terms whenever you visit any of the Dunnio’s stores. Your use of Dunnio.com or any transaction at our Showrooms signifies your agreement to these Terms. The most recent Terms posted on Dunnio.com or available at our Showrooms will be binding.

By agreeing to these Terms, you agree to indemnify Dunnio, its agents and representatives from any liability, damages or causes of action arising out of such transactions with us, your use of any Dunnio’s store or your breach thereof.

These Terms are governed by the applicable laws and regulations of our city and country, without regard to its conflict of law provisions. Any disputes will be resolved exclusively by the courts of relevant jurisdiction. Dunnio's waiver of any provision does not waive any other provision or our right to enforce each provision. If any provision is found to be invalid or illegal, it will be adjusted to remedy such problems without affecting the other provisions.